Silver Star Group is the official representative and importers of the German concern Daimler AG for Bulgaria. The company’s portfolio includes Mercedes-Benz, SETRA and FUSO brands. At the beginning of April 2022 Silver Star presented a completely new brand – INEOS Grenadier.The dealer centers are positioned in Sofia, Plovdiv, Varna and Burgas. Silver Star Group offers the full range of services for business and end customers, including sale and after-sales services for new and used cars, vans, trucks and buses, as well as sales of spare parts and accessories. The dealer centers are positioned in Sofia, Plovdiv, Varna and Burgas.
The team in Sofia is rapidly growing and we are looking for a dynamic and experienced DISTRICT MANAGER to drive our aftersales services to new heights.
The District Manager will be responsible for the planning, control and profitability of our retails. This role requires a hands-on approach to ensure customer satisfaction, efficient service delivery, and overall growth in the aftersales segment.
Key responsibilities:
- Develop and implement strategies to improve aftersales performance and profitability;
- Manage and oversee all aftersales operations including services, spare parts, and warranties;
- Lead, mentor, and develop a team of aftersales professionals to achieve operational excellence;
- Planning and conducting regular visits to the Dealerships in Bulgaria, Fleet and B2B customer;
- Conducting market analyzes and reporting related to the competitors, market trends, dealerships;
- Defining marketing activities in After Sales areas and conducting audits (Spare Parts, Workshop process, quality check, target agreement etc.).
Requirements and skills:
- 3-5 years of experience in the automotive industry, specifically in aftersales (services, spare parts, warranties, etc.);
- Proven track record of driving aftersales performance and customer satisfaction;
- Proven experience in leading employees and teams;
- Experience in marketing and/or performance marketing;
- Experience in eCommerce;
- Technical understanding;
- Business development and strategy implementation knowledge;
- Excellent communication and interpersonal skills;
- Flexibility to adapt to changes in business operations and drive growth;
- Demonstrates Initiative, highly analytical with excellent problem-solving skills;
- Bachelor’s degree in Business Administration, Automotive Engineering, or a related field;
- Advanced proficiency in Excel and ERPs;
- Proficient in spoken and written English or/and German;
- Clean driving license.
Preferred Qualifications:
- Additional business management qualification;
- Previous experience as a product owner.
What we offer:
- Opportunity to work in Silver Star’s newest sales and service center;
- Attractive remuneration;
- A dynamic and supportive work environment;
- Food vouchers worth BGN 200;
- Parking for employees;
- VIP Social Package;
- Organized transportation to and from our new home;
- Paid annual leave 22 days.
If you are interested, please apply with a CV in English.
Only short-listed candidates will be contacted.
Additional information about the GDPR you can find in the company profile.